added issue templates and CODEOWNERS

.gitlab/CODEOWNERS

+.gitlab.yml  thomas.downes@ligo.org
+Dockerfile*  thomas.downes@ligo.org
+entrypoint   thomas.downes@ligo.org
+LICENSE      thomas.downes@ligo.org
+/docs/       duncan.macleod@ligo.org

.gitlab/issue_templates/Bug.md

+<!--
+Please read this!
+
+Before opening a new issue, make sure to search for keywords in the issues filtered by the `bug` label
+
+https://git.ligo.org/lscsoft/conda/issues?label_name%5B%5D=bug
+
+and verify the issue you're about to submit isn't a duplicate.
+-->
+### Summary
+
+(Summarize the bug encountered concisely)
+
+### Steps to reproduce
+
+(How one can reproduce the issue - this is very important)
+
+### Environment
+
+<details>
+<summary>Environment (<code>conda list</code>):</summary>
+
+```
+$ conda list
+
+```
+</details>
+
+<br/>
+<details>
+<summary>Details about  <code>conda</code> and system ( <code>conda info</code> ):</summary>
+
+```
+$ conda info
+
+```
+</details>
+
+### What is the current *bug* behavior?
+
+(What actually happens)
+
+### What is the expected *correct* behavior?
+
+(What you should see instead)
+
+### Possible fixes
+
+(If you can, link to the line of code that might be responsible for the problem)
+
+/label ~bug

.gitlab/issue_templates/Request.md

+<!--
+Please complete this form as fully as you can, so that your request can be evaluated in a timely manner.
+
+The following restrictions will be placed on all requests:
+
+- the package is available (with the same name) on both Linux and macOS
+- the package must be available on the conda-forge conda channel
+-->
+#### Details
+
+- **Package name:** <!-- insert package name -->
+- **Version:** <!-- insert specific package version -->
+
+#### Description
+
+<!--
+Insert reasoning for request here
+
+In particular, include a description of the requested package, and why is is required.
+Please also try and detail what downstream packages/groups may be impacted by your request, either negatively or positively.
+
+**If this is a package update request, please link to the relase notes or changelog for the updated version**
+-->
+
+#### Python versions
+
+Please select the Python versions appropriate for this package (deselect those that are not required):
+
+- [x] 2.7
+- [x] 3.6
+- [x] 3.7
+
+#### Request type
+
+Please select all of the following that apply:
+
+- [ ] this is a new package
+- [ ] this is a backwards-compatible update
+- [ ] this is a backwards-incompatible update [API/ABI changes]
+
+/label ~request

README.rst

@@ -34,7 +34,8 @@ Quickstart
 Contributing
 ============
 
-If you would like to improve LSCSoft Conda, simply add a package
-to the conda-forge channel, then
-`open a ticket <https://git.ligo.org/lscsoft/conda/issues/new>`_
-to ask that it gets included in one of the environments.
+If you would like to improve LSCSoft Conda, please consider one of the
+following actions:
+
+- `Report a problem <https://git.ligo.org/lscsoft/conda/issues/new?issuable_template=Bug>`_
+- `Request a new/updated package <https://git.ligo.org/lscsoft/conda/issues/new?issuable_template=Request>`_