Welcome to Finesse!
How to get help
From time to time you'll probably need help with using Finesse. There are two options for getting in touch with us.
For LVC members
Please use the the Mattermost chat channels:
with your Albert Einstein login. You can also sign up to the firstname.lastname@example.org mailing list
If you are not an LIGO-VIRGO Collaboration member you can sign up to our
finesse-users mailing list.
To subscribe to this list please send an email to
finesse-users-request (at) nikhef.nl
with the subject 'subscribe'. Similarly you can unsubstribe by sending an email with the subject 'unsubscribe' to the same address.
To contact the developpers you can send an email to
finesse-support (at) nikhef.nl and someone will get back to you.
How to report bugs
Finesse is a complicated program and more than likely than not, there are some bugs in it.
- If you are part of the LVC please report bugs on the issues page (https://git.ligo.org/finesse/finesse/issues)
- If you are not in the LVC please send an email to
finesse-support (at) nikhef.nl
In both cases please include all the files that are needed to replicate the error. If at all possible, also try and narrow the bug down. If you have a complicated file, try and simplify it as much as possible whilst still keeping the error. We'll try and fix it as soon as possible.