From time to time you'll probably need help with using Finesse. There are two options for getting in touch with us.
For LVC members
Please use the the Mattermost chat channel (https:\chat.ligo.org) with your Albert Einstein login. In there you will find a Finesse channel which you can ask questions on. You can also sign up to the firstname.lastname@example.org mailing list
If you are not an LIGO-VIRGO Collaboration member then please email the mailing list at email@example.com and someone will get back to you.
In both cases please include all the files that are needed to replicate the error. If at all possible, also try and narrow the bug down. If you have a complicated file, try and simplify it as much as possible whilst still keeping the error. We'll try and fix it as soon as possible.