How to get help
From time to time you'll probably need help with using Finesse. There are two options for getting in touch with us.
For LVC members
Please use the the Mattermost chat channel (https:\chat.ligo.org) with your Albert Einstein login. In there you will find a Finesse channel which you can ask questions on. You can also sign up to the email@example.com mailing list
If you are not an LIGO-VIRGO Collaboration member then please email the mailing list at firstname.lastname@example.org and someone will get back to you.
Subscribe to the mailing list
Send an email to email@example.com with:
in the main body, no subject is needed. NOTE: make sure you send a plain text email, html emails might not be accepted correctly. To unsubscribe send:
to the same email address stated above.
How to report bugs
Finesse is a complicated program and more than likely than not, there are some bugs in it.
- If you are part of the LVC please report bugs on the issues page (https://git.ligo.org/finesse/finesse/issues)
- If you are not in the LVC please email the mailing list, firstname.lastname@example.org
In both cases please include all the files that are needed to replicate the error. If at all possible, also try and narrow the bug down. If you have a complicated file, try and simplify it as much as possible whilst still keeping the error. We'll try and fix it as soon as possible.